Colgate ProClinical® Electric Toothbrush:      Frequently Asked Questions

Are the replacement toothbrush heads interchangeable between all three models?

Yes, the two toothbrush heads (Triple Clean and Sensitive) are interchangeable on all variants of Colgate® ProClinical® electric toothbrushes. (Please note that these replacement toothbrush heads do not fit the 360 or Optic White battery powered brushes or previously purchased Omron electric toothbrushes.)

What is the difference between the Triple Clean and Sensitive toothbrush heads? Is there anything on the head to tell them apart?

You can tell the difference by the bristle colour and design – only the Triple Clean toothbrush heads have blue and white spiral bristles.

The Triple Clean toothbrush heads clean in three ways:

  • 1.  The spiral bristles (blue/white) help remove surface stains
  • 2.  The tapered (white) bristles clean between teeth and along the gum line
  • 3.  The inner (blue) bristles help remove plaque from tooth surfaces (the Triple Clean toothbrush head bristles are comparable to manual brush 'soft' bristles.)

    The Sensitive toothbrush heads provide gentle and deep cleaning, and clean in two ways:
  • 1.  Ultra soft tapered outer bristles gently clean between teeth and along the gum line
  • 2.  Extra fine inner bristles gently clean tooth surfaces
  • (The Sensitive brush head bristles are comparable to manual brush 'extra soft' bristles.)

How can multiple family members use the same base?

The toothbrush heads for the Colgate® ProClinical® electric toothbrush come in multiple colours so each family member can have a unique colour. The four-pack of replacement toothbrush heads contains four toothbrush heads in four different colours (blue, green, light grey and dark grey).

I can’t seem to fit the replacement toothbrush heads on the electric toothbrush.

There is an angled slot in the bottom of the replacement toothbrush heads that matches with a rib on the stem of the base handle. You can gently rotate the refill head clockwise until it aligns and then snaps together, securing the replacement toothbrush head to the stem. The bristles should be facing forward and aligned to the on/off buttons at the front of the brush.

Do you have a special head for children’s use?

Generally, softer toothbrush heads are recommended for use by children. As a parent, you alone can assess the appropriateness of this product by your child. For specific concerns, seek the advice of your dental professional.


BATTERY

Do I need to change batteries?

The Colgate ProClinical® electric toothbrush comes with a rechargeable battery which lasts the lifetime of the electric toothbrush. There is no need to change batteries, and opening the handle or removing the batteries will void the 2 year warranty. We recommend that you only remove the batteries prior to disposal of the toothbrush.

What batteries does this electric toothbrush use?

The rechargeable battery included in the brush is a nickel metal hydride (Ni-MH) battery.


CHARGER / CHARGING

How long should my rechargeable battery last on a full charge?

The Colgate ProClinical® electric toothbrush charge should last approximately one week for one person brushing twice a day for the recommended two minutes.

Can I charge this for 16 hours in short intervals throughout the week rather than in one go?

We recommend that when you first open the Colgate ProClinical® electric toothbrush, you initially charge it for 16 consecutive hours. Once it has been charged and used, it can be charged at shorter intervals between uses.

Can I leave it on the charger all the time?

Yes, the brush may be left in the charger, but it is not necessary to do so. There are multiple features in both the brush and charging mechanism that prevent overcharging. However, to save energy, we suggest you leave the charger unplugged between charges.

Can I charge it on my Oral-B®/Sonicare® charger?

No. The Colgate ProClinical® electric toothbrush is not compatible with other charger bases.

If I leave my Colgate ProClinical® electric toothbrush on constant charge, will it damage the brush or use a lot of electricity?

We recommend leaving the charger unplugged between charges for the most efficient energy consumption. Leaving the charger plugged in will not damage the electric toothbrush, but it will waste power.

I am traveling overseas where they have a different electrical system – how can I keep using my toothbrush?

An adapter or converter may be needed in countries where the outlet is not compatible with the plug on the Colgate ProClinical® electric toothbrush or the voltage. Be sure to verify the charger voltage and use an approved adaptor or converter that is consistent with local electrical codes.


ENVIRONMENT / SUSTAINABILITY

What is the proper way to dispose of these batteries?

Check with your local authorities about how best to dispose of waste batteries. Do not open the handle unless permanently disposing of the toothbrush because this will void the warranty.

What is the proper way to dispose of the Colgate ProClinical® brushes?

The electric toothbrush heads (replacements) can be disposed of as you would an ordinary manual toothbrush.

The electric toothbrush handle/base/recharger have instructions included in the product manual to disassemble and properly dispose of the brush component. Check with your local authorities about how best to dispose of waste batteries. Do not open the handle unless permanently disposing of the toothbrush because this will void the warranty.
 

GENERAL

What is the difference between teeth and molars? I thought molars were teeth, is this not the case?

Molars are teeth. However, cleaning the molars can be a challenge because of their location in the back of the mouth and their structure. This makes them more at risk for oral diseases such as tooth decay or cavities and gingivitis.

Can I use the Colgate ProClinical® electric toothbrush with crowns? Whitening procedures? Fillings? Veneers?

Yes, the Colgate ProClinical® electric toothbrush may be safely used with most common dental procedures and conditions. If you have any concerns, please consult with your dentist or dental hygienist.

I usually brush my teeth in the shower. Is it OK to do this with an electric toothbrush?

The Colgate ProClinical® electric toothbrush is water resistant, but not waterproof. We do not recommend using the electric toothbrush in the shower.

Is the Colgate ProClinical® electric toothbrush still safe to use if I’ve got it wet/dropped it in water/used it in the shower?

The Colgate ProClinical® electric toothbrush is water resistant, but not waterproof. We recommend not using the brush in the shower. If dropped in water, let it dry out, and then wait 24 hours before recharging or using again.

How should I clean the Colgate ProClinical® electric toothbrush?

To properly clean the Colgate ProClinical® electric toothbrush and charger:

  • Wash toothbrush heads with water.

  • Wipe handle and charger with damp cloth.

  • Dry handle completely before putting it back in the charger.

  • Never immerse charger in water.
     

WARRANTY

What does the 2 year limited warranty mean? What are the limitations? What does the warranty cover?

This product is covered by a warranty against defects for a period of 2 years from the date of purchase within Australia or New Zealand. This warranty is given by Colgate-Palmolive Pty Ltd (345 George Street, Sydney NSW). In the unlikely event of failure or defects resulting from faults in materials or manufacturing, arising during the warranty period, we will repair, replace or refund the goods. We will cover the cost of repair, replacement or refund and the postage costs associated with returning the product for assessment as below. You will be responsible for any other costs associated with making a claim under this warranty. To make a claim under this warranty, you must:

  •  Cease using the product

  • Contact Colgate’s Consumer Information service on 1800 802 307(Aust) or 0800 441 740 (NZ) or at www.colgate.com.au to obtain a reference number for your claim

  • Return the goods (if in Australia) to:
                Colgate-Palmolive
                Consumer Information Service
                Reply Paid 3964
                Sydney NSW 2001
                (no postage required)

    OR

  • Return the goods (if in New Zealand) to:
                Colgate-Palmolive
                Consumer Information Service
                Free Post 55123
                PO Box 38077
                PET ONE 6008
                (no postage required)

Retain receipt to prove purchase has been made in either Australia or New Zealand within the last two years.

Please note that the benefits provided by this warranty are in addition to other rights and remedies available to you as a consumer under applicable national laws, including the Australian Consumer Law and the NZ Consumer Guarantees Act.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
 

PRODUCT SAFETY

Is it safe to use this brush for 2 minutes twice a day on tooth enamel?

Yes. When used as directed, the product is safe and effective for twice daily use. If you have specific concerns, please seek the advice of a dental professional.

Is it advisable to use Colgate ProClinical® toothbrushes if you have receding gums? Or sensitive teeth?

Generally when used as directed, the Colgate ProClinical® electric toothbrush is safe and effective on receding gums or sensitive teeth. We also offer Sensitive toothbrush heads that are gentler on oral surfaces. If you have any concerns or experience any discomfort, please seek the advice of a dental professional.